Privacy Policy

1. Introduction and scope

This Privacy Policy and SMS Messaging Terms applies to Maintenance by Diaz LLC and GR Management Group. Together, these businesses provide property maintenance, repairs, renovations, roofing, handyman services, property management, and related services in Plainfield, New Jersey, and the surrounding Union County area.

This policy explains how we collect, use, protect, retain, and disclose personal information. It also governs the text-message program operated by Maintenance by Diaz LLC and GR Management Group.

By using our services, signing a lease or service agreement, requesting services, or voluntarily providing a mobile telephone number and consenting to receive messages, you acknowledge and accept this policy. SMS consent is not required as a condition of renting a unit, purchasing goods or services, or obtaining an estimate.

2. Information we collect

We may collect the following categories of information:

3. How we use information

We may use personal information to:

• Respond to inquiries and service requests;
• Prepare estimates and proposals;
• Schedule, perform, and follow up on maintenance, repair, renovation, roofing, and handyman work;
• Manage properties and tenancies;
• Communicate with owners, landlords, tenants, occupants, vendors, and authorized agents;
• Issue invoices and process payments;
• Send service, appointment, scheduling, billing, and account-related communications;
• Send service notifications and updates by text message;
• Send notices, inspection information, and building-related communications;
• Maintain records required by law, including lead-safe renovation, insurance, licensing, and compliance records;
• Protect the safety, rights, and property of individuals and businesses;
• Resolve disputes and enforce agreements; and
• Comply with legal and regulatory obligations.

We do not use personal information for unrelated advertising or promotional purposes.

4. Text message program and consent

By voluntarily providing a mobile telephone number to Maintenance by Diaz LLC or GR Management Group and consenting to receive text messages, you agree to receive SMS messages from one or both companies at that number.

Messages may be sent using automated technology and may concern informational and service-related matters involving:

• Property management;
• Tenancy matters;
• Maintenance;
• Repairs;
• Inspections;
• Scheduling;
• Billing; and
• Property-related emergencies or urgent notices.

Your consent to receive text messages is not a condition of purchasing goods or services, signing a lease, renting a property, receiving maintenance, requesting an estimate, or obtaining any other service.

You may withdraw your consent at any time by replying STOP or by contacting us using the information in the Contact Information section.

5. Message types and frequency

Messages are sent only when needed for communication purposes relating to property management, tenancy, maintenance, repairs, billing, inspections, or related property matters.

The program is not used for marketing or promotional text messages.

Examples of messages may include:

• Maintenance and repair appointment scheduling;
• Appointment confirmations and reminders;
• Technician arrival notices;
• Work-order and service-request updates;
• Property-management and tenancy communications;
• Inspection notices;
• Building-wide announcements;
• Billing and payment reminders; and
• Urgent or emergency notices about a property.

Message frequency varies. Messages are sent only as needed, and the number of messages received each month will differ depending on the nature of the matter. An individual may receive several messages in a month during active maintenance, inspection, billing, or tenancy matters and may receive no messages in other months.

This is not a recurring subscription messaging program.

6. Opting out of text messages

You may reply STOP at any time to opt out of future text messages.

After you reply STOP:

1. Future text messages will be stopped;
2. You will receive one final message confirming your opt-out; and
3. No further messages will be sent unless you separately opt back in.

You may also opt out by contacting Maintenance by Diaz LLC or GR Management Group by telephone or email using the contact information in Section 14.

Opting out of text messages does not terminate a lease, service agreement, maintenance request, tenancy, or other business relationship. If you opt out, we may continue communicating with you through other legally permitted methods, including telephone, email, mail, or notices delivered as required by law or agreement.

7. Costs and carrier terms

Message and data rates may apply for each message sent or received, depending on your mobile plan and wireless carrier.

Message frequency varies.

Wireless carriers are not liable for delayed or undelivered messages. The program and our ability to send messages may be affected by your carrier, network coverage, device, service plan, or other network conditions.

Questions about your wireless plan, charges, or applicable rates should be directed to your wireless carrier.

8. No sale or sharing of personal information for marketing

Maintenance by Diaz LLC and GR Management Group do not sell, rent, share, or otherwise provide personal information to third parties or affiliates for marketing or promotional purposes.

This includes:

• Mobile telephone numbers;
• SMS opt-in data;
• Consent records;
• Messaging preferences;
• Message content; and
• Messaging history.

Mobile opt-in data and consent will not be shared with any third parties for marketing purposes.

Information may be disclosed only in limited circumstances, including:

9. Data protection and retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

Access to personal information is limited to personnel and service providers who need the information to perform their duties or provide requested services.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information.

We retain personal information for as long as reasonably necessary to:

• Provide services;
• Manage properties and tenancies;
• Maintain business and financial records;
• Satisfy recordkeeping requirements;
• Maintain lead-safe renovation and insurance records;
• Resolve disputes;
• Enforce agreements; and
• Comply with legal obligations.

When information is no longer required, it will be securely disposed of or destroyed in accordance with applicable law and our recordkeeping practices.

10. Your choices and requests

Subject to applicable law and our recordkeeping obligations, you may contact us to request:

• Access to personal information we maintain about you;
• Correction of inaccurate or incomplete information;
• Deletion of personal information;
• An update to your contact information;
• A change to the telephone number used for text messages; or
• Assistance with withdrawing SMS consent.

Requests will be honored to the extent required by applicable law and subject to information that we must retain for legal, contractual, accounting, insurance, safety, or compliance purposes.

You may withdraw text-message consent at any time by replying STOP.

11. Children's privacy

Our services are intended for adults. Our text-message program is not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

12. Changes to this policy

We may update this Privacy Policy and SMS Messaging Terms from time to time.

Any updated version will be posted on the applicable website with a revised effective date. Continued use of our services or continued participation in the text-message program after an update constitutes acceptance of the updated policy, to the extent permitted by law.

13. Contact information

Questions about this policy, privacy requests, SMS consent, or opting out may be directed to:

This emergency number is the number returned when a person replies HELP. These contacts may be used to opt out of text messages, request HELP, update contact information, submit a privacy request, or ask questions about this policy.

14. What happens when you reply HELP or STOP

If you reply HELP, we will send an automated reply with our name and the emergency number 908-502-7877. If you reply STOP, you will be opted out and will receive one final confirmation message.

Example messages:

15. Accessibility and questions

If you need this policy in an alternative format, or if you have questions about it, please contact us using the contact details in Section 13.